Privacy Policy

Our commitment

All information collected by Stay Pawsitive Inn is used only for the necessary business purposes described on this page: providing and managing daycare, boarding and meet & greet services, keeping your dog safe and healthy while in our care, taking payment, and communicating with you. We do not sell, rent or trade your information, we do not use it for advertising, and we do not share it with anyone except as needed to provide our services or as required by law.

What we collect and why

• Account details (name, email, phone, address, password): to identify you, let you log in, and contact you about your bookings. Passwords are stored only in encrypted (hashed) form.
• Emergency contact (name, phone, relationship): so we can reach someone if we can't reach you while your dog is with us.
• Pet profiles (name, breed, age, sex, weight, photo, veterinarian, vaccination records, medical, feeding, medication, routine and behavior notes): to care for your dog safely and as you asked.
• Bookings and meet & greets (dates, times, services, transport addresses): to schedule and provide the service and manage capacity.
• Payments (amounts, status, receipt links): to keep accurate records. Card payments are handled entirely by Square; your card details never reach our website.
• Messages (website messages, inquiry forms, texts, help requests and the chat assistant): to answer you. If you text us, the phone number you text from is used to reply.
• Photos taken during stays: shared only with you, in your account.
• Reviews you choose to write: shown publicly only after approval, with your dog's name rather than your own.
• Technical information (IP address of contact form and text submissions): only to prevent spam and abuse.

Cookies

We use a single essential cookie to keep you logged in and to protect forms against forgery. We do not use analytics, tracking or advertising cookies.

Who helps us provide the service

We use a small number of service providers, only for the purpose listed, and they receive only what that purpose requires:

• Square: processing card payments.
• Twilio: sending and receiving text messages.
• Email delivery service: sending booking confirmations, reminders and replies.
• Website hosting and storage: running this website and storing its data and photos securely.
• Google, Microsoft, Facebook or GitHub, only if you choose to sign in with one of them: we receive your name and verified email address from that account to create or log in to your account. We do not receive your password, contacts or posts, and we do not post anything on your behalf.

We may also disclose information when required by law, or to a veterinarian or emergency services if your dog needs urgent care.

Your choices and deleting your data

• You can view and update your details and pet profiles at any time in My Account.
• You can stop text messages at any time by replying STOP.
• If you signed in with Google, Microsoft, Facebook or GitHub, you can disconnect it under My Account → My Contact Details → Connected accounts.
• To delete your account, log in and go to My Account → My Contact Details → Delete my account. Your name, email, phone, address, emergency contact and transport addresses are removed, your pet profiles are erased, all pet and stay photos are deleted, connected sign-ins are unlinked, and upcoming bookings are cancelled. Records of past bookings and payments are kept without your contact details, as needed for our business and tax records; messages you sent us are kept under "Deleted customer".
• For any other request about your information, including a copy of it or removal of data you can't delete yourself, send us a message.

How long we keep it and how we protect it

We keep information only as long as needed for the purposes above: account and pet details while your account is open, and booking and payment records as long as business and tax rules require. The website is served only over an encrypted (HTTPS) connection, and access to customer information is limited to the owner.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes and questions

If we change this policy, we'll update the date at the top of this page. Questions? Send us a message.